Support for Hearing-Impaired Communities

Connect & Help is a secure, organization-managed application designed to support hearing-impaired individuals through real-time volunteer assistance. It provides text-based communication tools and volunteer coordination for daily tasks, appointments, and emergency situations.

Organizations can register through our website by completing the application form in the "Contact" section. Our team will review your application and guide you through the onboarding process, including setting up administrator accounts and training on how to use the platform.

No, Connect & Help is exclusively available through registered organizations. Individuals cannot download or create accounts directly—access is granted only by registered organizations who will provide login credentials to their members and volunteers.

Connect & Help is designed for organizations supporting hearing-impaired individuals, including healthcare providers specializing in audiology, educational institutions for deaf and hard-of-hearing students, community support groups, advocacy organizations, and accessibility services departments.

Organizations register volunteers within their network, who can then specify their availability. When a hearing-impaired user creates a request for assistance, it can be assigned to an available volunteer either automatically or by an administrator. Volunteers receive notifications about new assignments and can communicate with users via text.

Connect & Help prioritizes security with end-to-end encryption for all communications, secure data storage, strict access controls, regular security updates, and comprehensive staff training on data protection. All data handling complies with privacy regulations.

Users can request help with a wide range of needs, including appointment assistance, transportation coordination, daily tasks, emergency situations, communication support, and more. Organizations can customize the types of services they offer through the platform.

Connect & Help offers various pricing tiers based on organization size and needs. Please contact our sales team for a customized quote. Nonprofit organizations may qualify for discounted rates. There are no in-app purchases or fees for end-users or volunteers.

The platform includes a dedicated emergency request system that prioritizes urgent needs. Emergency requests are highlighted for administrators and available volunteers, ensuring faster response times. Organizations can configure specific protocols for handling emergency situations.

Connect & Help is available for iOS and Android devices, as well as through a web interface for desktop access. This ensures that users and volunteers can access the platform on whatever device is most convenient for them.