Cookie Policy

1. Introduction

This Cookie Policy explains how Match & Help ("we," "our," or "us") uses cookies and similar technologies on our website and platform. By using our services, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your experience.

Cookies can be "persistent" (remain on your device until deleted) or "session" cookies (deleted when you close your browser).

3. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These include:
  • Authentication cookies (keep you logged in)
  • Security cookies (protect against fraud)
  • Session management cookies
• Preference Cookies: Remember your settings and choices, such as:
  • Language preferences (en, zh-CN, zh-HK)
  • Theme preferences (light/dark mode)
  • Layout preferences
• Analytics Cookies: Help us understand how visitors use our website:
  • Page view statistics
  • User journey tracking
  • Error reporting
• Functional Cookies: Enable enhanced functionality and personalization:
  • Video and chat functionality
  • Social media integration
  • Form auto-fill

4. Third-Party Cookies

We may use third-party services that set cookies on our behalf:

• Firebase: For authentication and data storage
• Google Analytics: To analyze website traffic (if enabled)
• Social Media Platforms: For social sharing features

5. How We Use Cookies

• Maintain your login session securely
• Remember your language preference
• Improve website performance and user experience
• Analyze how users interact with our platform
• Prevent fraud and enhance security
• Provide personalized content and features

6. Managing Cookies

You have several options to manage cookies:

• Browser Settings: Most browsers allow you to:
  • View cookies stored on your device
  • Delete specific or all cookies
  • Block third-party cookies
  • Set preferences for specific websites
• Browser Extensions: Install cookie management tools
• Private/Incognito Mode: Browse without storing cookies permanently

Note: Disabling essential cookies may prevent certain features from working properly, such as staying logged in or saving your language preference.

7. Cookie Duration

• Session Cookies: Deleted when you close your browser
• Authentication Cookies: Valid for 7 days or until logout
• Preference Cookies: Valid for 1 year
• Analytics Cookies: Valid for 2 years (if used)

8. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Our website currently does not respond to DNT signals, as there is no industry standard for how to interpret them.

9. Mobile Applications

Our mobile applications (iOS and Android) may use similar technologies to cookies, such as:

• Local storage
• Device identifiers
• SDKs (Software Development Kits)

These technologies serve similar purposes to cookies and are covered by this policy.

10. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

11. Your Consent

By continuing to use our website and services, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your cookie settings or contacting us.

12. Contact Us

If you have questions about our use of cookies, please contact us:

• Email: info@match-help.com
• Address: Hong Kong

13. Additional Resources

Learn more about cookies and how to manage them:

• All About Cookies
• Your Online Choices